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05 May 2020
Following the closure of the Park to Holiday Guests on the 22nd March and the Government advised lockdown until 7th May, we are now extending our closure to holiday guests from 30th April to 31st May 2020.
We are offering our holidaymakers who are due to come within this period the option to change the date of their holiday up to May 2021.
In order to change the date of your holiday, you can either email us at firstname.lastname@example.org or call us on 01745 345194 (Monday to Friday, 9am to 4pm).
When contacting us, you will need to provide us with your booking reference number and your full personal details. If you are requesting a refund, we require the same information. Once we are in contact with you, we will make every effort to accommodate you going forward.
This policy applies to all of our direct bookings, if you have booked through a third-party travel agent or tour operator please contact them in the first instance.
In order to be able to assist those customers who were due to visit us shortly we are prioritising contacting guests due to arrive with us in May. If you have a booking for a later date please do bear with us and check back for more information soon.
We understand that our customers may need to make changes to their travel plans.
For all new and existing bookings with an arrival date on or before 30th September we will waive any administration fees and allow you to change the arrival date of your holiday to later on in the season.
The cost to change the arrival date is entirely free, depending on the cost of the accommodation of the new booking, you may have to make a further payment or may receive a partial refund with respect to the cost of accommodation.
In order for our Flexible Booking Policy to apply customers must contact us at least 48 hours before their scheduled arrival date.
This policy applies to all of our direct bookings, if you have booked through a third-party travel agent or tour operator please contact them in the first instance.View all news