Coronavirus Update

Coronavirus Update

18 March 2020

22nd March | Owner Update

A Coronavirus Update and Statement from our Directors –

Dear Marine Holiday Park Owners

This is a statement that in all of our years here at Marine Holiday Park we never thought we’d have to write.My family and I are very concerned about the fast pace at which the COVID-19 Coronavirus is spreading and after much consideration and advice we are now at a point where we are forced to close the park.

The UK Government directive is to stop all unnecessary travel, this includes visiting your caravan or lodge at Marine Holiday Park.

Following the Government advice we are very sorry to say that Marine Holiday Park must close to all at 4pm tomorrow, Monday 23rd March until further notice.

If you are currently on park please ensure that you turn your water off before you leave, and don’t forget to empty your freezer. If you need help with this let us know.

Our team are very important to us here at Marine, and we will still be in the office and contactable by phone to answer any of your questions.

This situation that we are facing as a nation is entirely unprecedented and we all need to follow the advice released by the UK Government in order to ensure the safety of us all.

If we all abide by the social distancing advice released by the UK Government and Public Health Wales then it hopefully won’t be too long until we are able to welcome you back to Marine Holiday Park.

Together we will conquer COVID-19 and look forward to seeing you soon.

If you have any further questions, please call us on 01745 345 194 or email enquiries@marineholidaypark.com

As you may expect, we are receiving a high volume of enquiries and appreciate your patience at this time.

With best wishes from our family to yours,

Wyn, Samantha and everyone here at Marine Holiday Park

18th March | A Letter from Our Team

Dear Guests As we all face a period of uncertainty caused by the COVID-19 Coronavirus, my family, my team & I wanted to update our current and future customers on what we are doing as a business across all our locations to limit any disruption to your travel plans.

Health & Safety First

Here at Marine Holiday Park our key priority is always the health and wellbeing of our guests, our teams and their families.  We continue to follow Government advice and we are taking all precautionary measures throughout our park & facilities.

We’re Open & Ready to Welcome You

Each of our caravans and lodges are self-contained and include full kitchen facilities. Our Housekeeping & Maintenance teams always follow the below procedures to make sure that your holiday accommodation is clean and safe:

  • Our Jacuzzi hot tubs are regularly emptied, cleaned and freshly refilled.  The water in our hot tubs is treated with chlorine (a chemical swimming pool grade disinfectant) to neutralise bacteria.  Each hot tub is checked daily by a team member to ensure the correct chemical balance.
  • Our indoor tropically heated swimming pool is fitted with an automatic dosing system, ensuring that disinfectant levels are always at the correct level to keep our guests both comfortable and safe in line with HSE legislation.
  • Prior to each new guest arrival our holiday caravans and lodges are thoroughly cleaned using antibacterial cleaning products.

In addition to this:

    • Increased cleaning and hygiene procedures which include cleaning of the public areas and accommodation using disinfectant products proven to be effective against the COVID-19 Coronavirus.
    • There is hand sanitizer available throughout the facilities for our customers to use.
    • Additional cleaning is taking place, focusing on areas such as door handles, frequently touched surfaces and toilet facilities.

Our Advice to You

While on park our guests can do the following to assist in the prevention of the spread of the COVID-19 Coronavirus

  • Avoid touching your face
  • Carry tissues with you
  • Cover your nose and mouth with your tissues when you cough or sneeze
  • Bin the tissue after use
  • Wash your hands with soap and water
  • Use sanitiser gel where available throughout the park facilities

Our Flexible Booking Policy

We understand that our customers may need to make changes to their travel plans. For all new and existing bookings with an arrival date on or before 21st May 2020 we are offering to waive any administration fees and allow you to change the arrival date of your holiday to later on in the season. The cost to change the arrival date is entirely free, depending on the cost of the accommodation of the new booking, you may have to make a further payment or may receive a partial refund with respect to the cost of accommodation. In order for our Flexible Booking Policy to apply customers must contact us at least 48 hours before their scheduled arrival date. This policy applies to all of our direct bookings, if you have booked through a third-party travel agent or tour operator please contact them in the first instance.

In the Event of Cancellation

If you would like to cancel your booking with us, normal cancellation terms will apply. We are offering any customer who has been told to self-isolate the choice of amending the lead booker name for no charge, allowing them to transfer their accommodation reservation to someone else. If the situation changes and we cancel your booking due to closure following advice from the UK Government or Public Health Wales, we will contact you as soon as possible and offer you the option of changing to an alternative date subject to availability.

Thank you for your Custom

The global situation is changing rapidly, and we will continue to monitor the situation. We are well prepared to face these challenging times and are putting the safety and well-being of our customers and our teams at the forefront of our plans. Our focus is to work hard to support the UK domestic tourism industry. We will continue to send emails with updates, recommendations and promotions, and we look forward to welcoming you to our Park and to North Wales. Best wishes Wyn & Samantha Williams

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